Returns & Warranty

Domestic (U.S.) Customers

Products purchased through an authorized retailer must follow the return policies of the retailer and cannot be returned to EMF Scooter directly. Products purchased through our website are subject to the terms and conditions below:

Returns and Cancellations

Returning Products within 14 Days of Delivery: Any product purchased can be returned within 14 days for a refund to the original method of payment. The customer will be responsible for return shipping costs and a 10% restocking fee for any new, unused products in the original packaging.

Any products that have been lightly used out of the box and/or ridden will carry a restocking fee of 20% if returned within 14 days after delivery. Returns will not be accepted for any products that show abnormal wear tear or physical damage.

Follow these steps to return products within 14 days of purchase:

  1. Fill out the form below.
  2. Receive pre-paid UPS shipping label to email address on file.
  3. Pack the Product in original packaging or sturdy box to ensure the Product will be returned without damage.For original packaging, this must include the styrofoam inserts.
  4. Once we receive and inspect the Product, we will process the refund within two business days.

Items Returned while in Transit: If you wish to cancel your order after it has already been processed, please contact us to let us know. Once we have the shipment re-routed and received back to our warehouse we will process the refund (minus the return shipping costs and 10% restocking fee).

Items Damaged in Transit: If your item arrived damaged, please submit a claim through Route.

Warranty

The EMF Scooter comes with a 1 year warranty, and six month on battery. Warranty covering parts due to manufacturing defects. If a defect arises during the warranty period, EMF Scooter will repair the affected product at no charge, exchange with an equivalent refurbished replacement, or supply a replacement part depending on the issue.

Items damaged due to misuse of the scooter, or incidental issues due to normal wear and tear (such as flat tires, worn brakes, joints loosening), are not covered under the warranty replacement program. However, parts can be purchased directly from our website in these situations.

To start the warranty claim process, please submit the issue using the form below and a member from our team will contact you directly with next steps.

Dead on Arrival: In the rare case where your scooter arrives defective, EMF Scooter will either replace the defective component, repair the scooter, or send a replacement unit at no charge. In situations where the scooter needs to be sent back to us, we will provide a prepaid return label.